EXCHANGES & RETURNS
Due to the nature of skin care products, returns are not accepted and we do not offer refunds. Sample sizes are available of most items so that you may try them out before you purchase the full sizes. If you are unhappy with your purchase, please let us know immediately so we can work resolve the issue.
If you received a damaged item report the issue to us within 7 days of receiving your order and we will send you a replacement product at no cost. We will request a picture of the damaged item to better serve you in the future. Send an email to our customer service department at firstname.lastname@example.org with the details, including the order number.
We do not offer replacements for incorrect addresses or shipments that are updated as delivered in the tracking. However, we will do our best to help resolve any such issues. The customer is responsible for supplying the correct shipping address. Packages returned to us due to insufficient or incorrect address will be refunded minus 15% restocking fee. Shipping charges will not be refunded. We do not offer replacements for incorrect addresses.
Angel Face Botanicals sources Certified Organic, Ethically Wild-harvested & Fair Trade whenever possible. We are a small, ecologically conscious company. Angel Face Botanicals is pleased to be adding more Certified Organic products to our catalog in the coming year. All ingredients listed "Organic" are Certified Organic raw materials from our suppliers. We are against animal testing and are in to process of becoming Leaping Bunny Certified.
PRIVACY & SECURITY
Angel Face Botanicals will never sell or share your personal information. Orders and personal information are encrypted using Secure Socket Layering (SSL) so that your privacy is protected. Your credit card number is transmitted directly between the issuing bank and credit card processor. We do not receive or keep any credit card information.
WEIGHT & MEASURES
Our products are sold by weight, not volume. Some items, such as bath salts may settle during transport. Angel Face Botanicals products are made from natural raw materials & may vary slightly accordingly. We reserve the right to make slight adjustments to our recipes according to the availability of high quality ingredients.