Exchanges & Returns
Due to the nature of skin care products, returns are not accepted and we do not offer refunds. Sample sizes are available of most items so that you may try them out before you purchase the full sizes. If you are unhappy with your purchase, please let us know immediately so we can work resolve the issue.
If you received a damaged item report the issue to us within 7 days of receiving your order and we will send you a replacement product at no cost. We will request a picture of the damaged item to better serve you in the future. Send an email to our customer service department at sales @angelfacebotanicals.com with the details, including the order number.
Your order will typically leave our warehoue within 2-3 days of purchase. You will receive an email confirmation of your shipment when your order has been shipped. Most orders are shipped via USPS first class or priority mail. Some larger orders will be shipped via Fed Ex Ground.
The customer is responsible for supplying us with the correct shipping address. Packages returned to us due to insufficient or incorrect address will be refunded minus 15% restocking fee. Shipping charges will not be refunded.
Lost shipments must be reported within 7 days of expected delivery for US and 30 days for international.
We can ship to virtually any address in the world. International Packages under will be shipped via First Class. Email webstore @angelfacebotanicals.com if you would like to upgrade your shipping to priority mail or add insurance.
US Mail First Class 2-5 business day transit
US Mail Priority 2-3 business day transit
US Mail Express 1-2 business day transit
First Class International Mail 7-14 business day transit
Priority International Mail 5-7 business day transit
Fed Ex Ground 2-7 business day transit
Please also note that the shipping rates are calculated by weight and distance. International orders may incur customs fees levied by your country. The buyer is responsible for customs fees. Angel Face Botanicals is not responsible for customs delays.